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Today (December 22nd), Huawei Cloud Stack Strategy and New Product Launch Conference with the theme of "Deep Use of Cloud by Government and Enterprises, Release of Digital Productivity" was held online. Huawei Cloud put forward three key measures to empower government and enterprises to move towards deep use of cloud, and released a new version of Huawei Cloud Stack 8.2.

Digital pioneers accelerate towards "deep use of the cloud"

In the past few years, the penetration rate of cloud services of enterprises in China has greatly increased, and it has become an industry consensus to carry out digital transformation of the industry based on the cloud. With the gradual deepening of digital transformation, how to further play the value of cloud and empower business innovation has become a top priority. A group of digital pioneers have taken action to accelerate the move towards "deep use of the cloud" and bring a new round of digital leap.

Zhang Pingan, CEO of Huawei Cloud, said: "Deep use of cloud is bringing a new round of innovation impetus to the industry. Huawei Cloud insists on depositing the latest cloud native technology, Huawei’s own digital transformation experience and excellent practices of global partners on the cloud, which is open to all customers and available at any time. At the same time, join hands with the Legion and partners to create scenario solutions for customers and provide consulting, application integration and other services to help enterprises use the cloud in depth. "

Three major measures to boost government and enterprises to use the cloud in depth

Huawei Cloud Stack is Huawei Cloud’s cloud solution for large-scale government and enterprise customers, and it is also an important starting point for Huawei Cloud to promote the deep cloud strategy of government and enterprises. As a cloud infrastructure deployed in customers’ local data centers, Huawei Cloud Stack takes into account security compliance and continuous innovation of cloud services to create a safe, reliable and efficient hybrid cloud.

In order to help government and enterprise customers cope with the common challenges of deep use of cloud, Shang Haifeng, president of Huawei Cloud Stack, put forward three key measures around "making technology easy to use, making scenarios simple and making experiences reproducible" to help government and enterprise move from business cloud to deep use of cloud and release digital productivity.

Shang Haifeng, President of Huawei Cloud Stack

First of all, build the best digital base of the industry and make the technology easy to use. By strengthening technical adaptation, we will continue to cooperate with Huawei Cloud Stack and ICT products, recommend the best product combination for government and enterprise customers, and reduce the difficulty of selection. At the same time, continue to enhance the key capabilities of cloud native disaster tolerance, security and application modernization, so that users no longer pay attention to the underlying technology and lower the development threshold. In addition, by transforming the methodology and tools of AI development, application integration and data governance into production lines, the complex processes are standardized and visualized, and at the same time, the industry experience is transformed into API through aPaaS, which can be directly called by other industries.

Secondly, the industry scenario scheme is standardized to make the scenario simple. In view of the diverse application scenarios of government and enterprises, Huawei Cloud Stack adheres to the strategy of taking industry scenarios as the core, continuous operation and ecological two-wheel drive. Cooperate with eco-partners, make the hardware, cloud service combination, networking, configuration and application into standardized solutions, simplify the scene, and continuously precipitate the processes and tools such as migration, optimization and operation and maintenance, so as to standardize the continuous operation process.

Finally, continue to precipitate excellent practices so that experience can be replicated. Huawei has precipitated its own digital transformation experience and best practices of cloudization in various industries into professional services, so that more industries can benefit from it. At present, more than 70 professional services in 8 categories have been launched, which run through all stages of cloud construction, cloud access, cloud use and cloud management. At the same time, more than 500 high-frequency government and enterprise applications have been deposited in the Huawei Cloud Stack area of the cloud store, and an application distribution platform more suitable for government and enterprises has been continuously built.

The new version of Huawei Cloud Stack 8.2 is released: intelligent evolution, creating a new benchmark for deep cloud use.

Based on the understanding of the common needs of government and enterprises for deep cloud use, Huawei Cloud released a new version of Huawei Cloud Stack 8.2, creating a new benchmark for deep cloud use and releasing digital productivity. The new version will bring three major upgrades:

First, strengthen the base and upgrade the resilience: further enhance the ability of cloud-side collaboration, including efficient collaboration in application, data, resources, management and other dimensions to meet the requirements of flexible deployment of applications in different regions and organizational levels; Providing full-stack cloud services from IaaS and PaaS to database and AI is highly available, and the application can realize double activity in the same city and disaster tolerance in different places without modification. In terms of security, a security cloud brain +7-layer security defense line presets more than 200 types of security data and provides more than 100 security disposal plans to make 99% of security incidents closed in minutes.

Second, innovation on the cloud, intelligent upgrade: AI training, intelligent hub, industrial Internet and other capabilities have been put on the ground, helping innovation on the cloud and realizing intelligent upgrade. Through key schemes such as urban intelligent hub and Pangu mine model, intelligence is integrated into the main scene of urban governance and the main process of industrial development; At the same time, artificial experience is transformed into industry intelligence to realize scale application and continuous iterative optimization in industry scenarios.

Third, deepen the industry and upgrade the scene: continue to deepen the industry scene, release the scene schemes such as mining industry Internet, financial distributed new core, financial integration, and urban digital twin, and continue to deepen the industry and upgrade the scene.

Find technology for the industry and go deep into the scene to create value.

At present, for government affairs, finance, transportation, energy, manufacturing and other industries, Huawei Cloud Stack has released more than 30 baseline scenario solutions, continued to go deep into industry scenarios, and become a fellow traveler in the intelligent upgrade of the industry.

In the field of urban governance, Huawei Cloud Stack provides urban intelligent hub solutions, realizing intelligent perception, intelligent disposal and intelligent distribution of urban events based on AI, and improving the efficiency of urban governance. Facing the future, it will also provide urban digital twin solutions, fully empower innovations in water conservancy, environmental protection, transportation and other industries, and stimulate new vitality of the city. In Futian District, Shenzhen, manual distribution has been replaced by intelligent distribution, and the processing efficiency of each order has been accelerated from the original average of 4 minutes to 50 seconds, with an accuracy rate of over 90%.

In the field of smart mines, Huawei Cloud Stack provides industrial Internet solutions, realizes massive equipment access, and improves production efficiency through industrial big data platform fusion analysis. At the same time, through the Pangu mine model, a large number of samples and mining industry knowledge are pre-trained, and artificial experience is transformed into industry intelligence. Hongliulin Mining Industry of Shaanxi Coal Group realized the "holographic perception" of fully mechanized mining face by building the industry’s first mining industry Internet, which increased the intelligent mining rate to 97.7%, reduced the number of underground workers by 47% and improved the maintenance efficiency by 30%.

In the field of smart finance, Huawei Cloud Stack provides a new core solution for financial distribution, which helps financial customers realize the distributed transformation of core business through super-large-scale cloud native infrastructure, GaussDB distributed database, and integrated deployment of IaaS and PaaS. The new-generation distributed core system of Postal Savings Bank provides an average daily processing capacity of 2 billion transactions for more than 600 million individual customers of the whole bank, doubling the online transaction processing efficiency and increasing the batch processing efficiency by 33%.

In the field of smart finance, Huawei Cloud Stack provides financial integration and financial big data solutions. At the meeting, Hu Yuhai, vice president of Huawei Cloud Stack, and Shaanxi Finance, Hubei Finance and Jiangsu Finance jointly released the White Paper on Best Practices of Financial Digitization to jointly promote the transformation of financial digitalization.

The White Paper on Best Practices of Fiscal Digitization was released

Huawei Cloud Stack has served more than 4,800 government and enterprise customers around the world. According to relevant IDC report data, in 2022, Huawei Cloud Stack won the first place in nine areas, including infrastructure in government cloud, China, financial cloud infrastructure and government big data, and continued to lead the industry.

Facing the future, Huawei Cloud Stack will continue to build the best digital transformation base of the industry, join hands with customers to move towards deep use of the cloud, release digital productivity, and provide a steady stream of power for social and economic development.

Original title: "The new version of Huawei Cloud Stack is released heavily, empowering government and enterprises to move towards deep use of the cloud"

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Recently, some netizens posted a short video on a video platform, saying, "The new energy vehicle suddenly caught fire and injured five people."

After verification by relevant departments, Chongqing has not held an auto show recently. The information sent by netizens is false information.

After verification, the short video released by netizens was at an auto show in other provinces on March 24, when a car was unexpectedly started during the user experience, causing five spectators at the scene to be injured and the vehicles at the adjacent booth to be damaged. Car dealers gave a briefing on this.

After further verification by Chongqing Convention and Exhibition Center, Chongqing has not held relevant auto shows recently, and there has been no accident of injury or fire caused by vehicle start-up at Chongqing Auto Show. The information released by netizens is a rumor.

On March 10th, local time on Thursday, Microsoft said that the number of daily users of its bing search engine exceeded 100 million, mainly because the new version of Bing integrated the artificial intelligence chat function, and the number of users of the company’s Edge browser was also growing steadily.

Yusuf Mehdi, vice president and chief marketing officer of Microsoft, said, "We fully realize that our market share is still very small and low, with only single digits." He said that compared with Google, Microsoft’s share in the search market is quite small. "On the other hand, it feels good to go to the dance!"

Google has not published the number of daily users of search engines. However, according to StatCounter, the market share of Google search engines in the United States is usually slightly lower than 90%, compared with 6% or 7% for Bing.

Microsoft said that there are "millions of active users" who are trying out the preview version of Bing with integrated artificial intelligence chat function, and about one third of them are people who have never used Bing before. Microsoft also attributed this to the slow but steady growth of Microsoft Edge browser. Microsoft Edge browser sets Bing as the default search engine. If users insist on switching to other search engines, Edge browser will repeatedly prompt users to switch back to Bing.

A month ago, Microsoft launched the artificial intelligence chat robot function in the limited preview version of Bing, with OpenAI’s Large Language Model (LLM) as the supporting technology. So far, Microsoft has made some adjustments to the behavior of robots to solve the problem that robots sometimes have strange and threatening content in conversations. One of the changes is to limit the number of responses that the chat bot can give in a single instance, because the longer the conversation, the easier it is for the bot’s response to deviate. Recently, Microsoft also introduced some "personalized" functions for chat bots to make the answers more direct or interesting.

Last month, Microsoft began to add "New Bing" function to Edge browser, Skype, Windows 11 taskbar and some development tools. In addition, Microsoft is also testing "multi-modal artificial intelligence" technology, which can handle various forms of input including images, text, audio and video. (Chen Chen)

In the early days of Internet popularization, some people said, "You never know if the computer is a dog." With the development of artificial intelligence, it is hard for you to guess whether the phone is a robot. In daily life, many calls like the above are made automatically by robots. Compared with the mechanical hearing when the keys are guided before, with the iterative update of technology, the voice of outbound marketing robots is getting closer and closer to real people, and even many outbound marketing robots are recorded by real people, which is difficult to distinguish by sound.

Real-life calls are big, and multi-scene applications are effortless.

In order to create a smooth and natural dialogue experience, Wofeng Technology’s AI outbound robot team has made a number of technical adjustments to the robot’s voice:

Special interactive requirements such as interruption, silence, waiting and restatement in the process of communication are configured in a targeted manner to make the dialogue smoother.

03 intelligent noise reduction

By optimizing the ASR acoustic model in various ways, the influence of environmental background sound and channels of different devices on speech recognition in practical application scenarios can be effectively reduced, and the dialogue clarity can be improved.

The technically optimized human outbound robot can be used in various scenarios of enterprises to help enterprises reduce costs and increase efficiency:

01 Intention clue screening

The task of clue screening has the characteristics of high repeatability, high accuracy and difficult training. Wofeng Technology connects the AI outbound robot to the enterprise CRM, and transmits the clues in real time to make outbound calls to help enterprises realize the screening of potential customers. The outbound robot will configure reasonable outbound call time, outbound call strategy and outbound call technique according to the business model to ensure the clue conversion rate.

02 outgoing private domain drainage

According to different business objectives, such as live broadcast and drainage, old customers’ repurchase and promotion, new customers’ operation, etc., different outbound calls are created, carefully polished from sentence length, process connection, tone speed, timbre volume and other aspects, and recorded by real people, so as to strive for humanized user experience and promote drainage marketing.

03 great promotion activity marketing

With the emergence of pain points such as high traffic acquisition cost, low reach range and limited customer precipitation, enterprises seek new solutions. Outbound robots can make batch outbound calls for historical customers or registered members during the promotion period, record user portraits during the outbound call, preset various words, label different people and generate reports, which is convenient for accurate marketing later.

For many enterprises, satisfaction return visit is the key task to reflect their after-sales service, and business opportunities can also be tapped in this process. However, due to the large number of users, the requirements of satisfaction return visit and the difficulty of business opportunity mining speech training, enterprises create work orders through various channels (online/inbound, robot/manual), and after the work order is completed, they automatically create AI outbound call tasks through work order triggers to make a return visit, so as to ensure that user problems are properly solved.